If the data is not what you expected, tell us within 30 days of a charge and we will refund it. No argument and no form to fill in.
If you were billed twice — usually a checkout page submitted twice, or a back button that led to a second purchase — we refund the duplicate. Your access is unaffected either way. We detect this automatically and the page that gave you your API key will have told you, but tell us if you spot it first.
Cancel any time. Access runs to the end of the period you have already paid for, and you are not billed again. We do not pro-rate a partly used month by default, but if you cancel just after a renewal you did not intend, ask — that is exactly the sort of thing we refund.
If you bought a subscription because of a figure that turned out to be wrong, that is a refund and a correction, not one or the other. Send us the CCN, the year and the metric.
Reach us at support@providercostreports.com. Refunds go back to the original card through Stripe and typically take five to ten business days to appear, which is Stripe's timing rather than ours.